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Privacy Policy

We collect and handle your data to run your account, process deposits through Touch 'n Go eWallet, Boost and GrabPay, and keep the platform secure. This policy explains what we gather, how we use it, and the rights you hold over your information.

Account data protectionPayment privacyUser access rightsLive casino and slots
interwin88 Privacy Policy
DATA SAFEGUARDS

How We Protect Your Information

We encrypt data in transit using SSL, restrict internal access to authorised personnel only, monitor login activity for anomalies, and run regular security audits. Payment data handled by Touch 'n Go eWallet, Boost and GrabPay stays within their certified systems; we receive only confirmation tokens needed to credit your account.

Encryption

All data moving between your device and our servers travels over an encrypted SSL connection. Passwords are hashed and never stored in plain text, so even internal staff cannot retrieve them in readable form.

Access control

Only authorised personnel in compliance, finance and customer support roles can view account data, and every access attempt is logged. We review these logs monthly to detect unauthorised or unusual activity patterns.

Retention policy

We keep account and transaction records for the period required by local financial regulation, usually five years after closure. Once that period ends, personal data is securely deleted unless legal proceedings require further retention.

Cookie use

Session cookies remember your login and language preference. Analytics cookies measure page load times and lobby activity so we can fix performance bottlenecks. Marketing cookies track which promotions you clicked. You control all three in browser settings.

POLICY CONTACT

Privacy Questions and Requests

Reach our privacy team through live chat, email or the account settings panel. We handle access requests, correction requests, deletion requests and consent withdrawals under the terms described in this policy and applicable data protection regulation.

Live chat Open the chat widget at the bottom right of any page and select the privacy topic. An agent will confirm your account, explain what data we hold, and guide you through access or deletion requests during the session.
Email Send your request to the support email shown in the contact footer. Include your registered username and a brief description of your privacy question. Replies arrive within 48 hours for most inquiries.
Account settings Log in and navigate to the privacy section under account settings. You can download a copy of your data, request corrections to your contact details, or initiate account deletion directly from that panel.

Privacy Policy FAQ

We collect your username, email, phone number, date of birth and payment wallet details for Touch 'n Go eWallet, Boost or GrabPay. Verification documents may be requested if local regulation or payout thresholds require identity checks.

Yes. Log in and visit the privacy section under account settings, then click download my data. You will receive a JSON file containing your profile, transaction history, login records and support tickets within 24 hours.

Navigate to account settings, select close account, confirm your identity with the OTP sent to your registered phone, and submit the request. We delete personal data after the mandatory retention period, usually five years from closure.

We share transaction references with payment processors like Touch 'n Go eWallet, Boost and GrabPay to clear deposits. Game providers receive session tokens but not your contact details. We never sell your data to marketing brokers or unrelated third parties.

Session cookies keep you logged in. Analytics cookies track page performance and game popularity. Marketing cookies measure promo clicks. You can disable non-essential cookies in browser settings, though some features like saved preferences will stop working.

Local financial regulation requires us to retain transaction records and verification documents for five years after account closure. Once that period ends, all personal data is securely deleted unless ongoing legal proceedings require further retention.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.